Fault Display Codes
* maintenance and repairs may only be carried out by an authorised contractor. The following table lists the fault codes. Ph 1800 633 920 to speak with an authorised contractor
Error with Air-conditioning compressor, unit operating via back up element Ph 1800 633 920
Error with Air-conditioning compressor, unit operating via back up element Ph 1800 633 920
F03 – Error with Air-conditioning compressor, unit operating via back up element Ph 1800 633 920
F04 – Error with Air-conditioning compressor, unit operating via back up element Ph 1800 633 920
F05 – Error with Air-conditioning compressor, unit operating via back up element Ph 1800 633 920
F06 – Error with Air-conditioning compressor, unit operating via back up element Ph 1800 633 920
F07 – Error with Air-conditioning compressor, unit operating via back up element Ph 1800 633 920
F08 – Error with Air-conditioning compressor, unit operating via back up element Ph 1800 633 920
F09 – Error with Both Air-conditioning compressor and back up element Ph 1800 633 920
F10 – Error with back up element, unit operating via primary air-conditioning compressor Ph 1800 633 920
F11 – Error with back up element, unit operating via primary air-conditioning compressor Ph 1800 633 920
F12 – This is an over-temperature fault, reset unit. If fault persists Ph 1800 633 920
Fd – Freeze protection mode when inlet temperature falls below 5°C. If fault persists Ph 1800 633 920
E09 Incorrect system purging Water pump blocked (water not recirculating) Hydraulic circuit blocked (water not recirculating) System unpurged due to water shortage
Book Service, Call 1800 633 920
Fault Display Codes
* maintenance and repairs may only be carried out by an authorised contractor. The following table lists the fault codes. Ph 1800 633 920 to speak with an authorised contractor
E0 – Error with Air-conditioning compressor, unit operating via back up element Ph 1800 633 920
E2 – Error with Air-conditioning compressor, unit operating via back up element Ph 1800 633 920
E3 – Error with Air-conditioning compressor, unit operating via back up element Ph 1800 633 920
E4 – Error with Air-conditioning compressor, unit operating via back up element Ph 1800 633 920
E5 – Error with Air-conditioning compressor, unit operating via back up element Ph 1800 633 920
E6 – Error with Air-conditioning compressor, unit operating via back up element Ph 1800 633 920
E7 – Error with Air-conditioning compressor, unit operating via back up element Ph 1800 633 920
E8 – Error with Air-conditioning compressor, unit operating via back up element Ph 1800 633 920
EF – Error with Air-conditioning compressor, unit operating via back up element Ph 1800 633 920
EA – Error with Both Air-conditioning compressor and back up element Ph 1800 633 920
EC- This is an over-temperature fault, reset unit. If fault persists Ph 1800 633 920
Fd – Freeze protection mode when inlet temperature falls below 5°C. If fault persists Ph 1800 633 920
Fault / Error Display Codes
* maintenance and repairs may only be carried out by an authorised contractor. The following table lists the fault codes. Ph 1800 633 920 to speak with an authorised contractor
P01 – Error with Air-conditioning compressor, unit operating via back up element Ph 1800 633 920
P02 – Error with Air-conditioning compressor, unit operating via back up element Ph 1800 633 920
P03 – Error with Air-conditioning compressor, unit operating via back up element Ph 1800 633 920
P04 – Error with Air-conditioning compressor, unit operating via back up element Ph 1800 633 920
P05 – Error with Air-conditioning compressor, unit operating via back up element Ph 1800 633 920
P06 – Error with Air-conditioning compressor, unit operating via back up element Ph 1800 633 920
P07 – Error with Air-conditioning compressor, unit operating via back up element Ph 1800 633 920
E08 – Error with Both Air-conditioning compressor and back up element Ph 1800 633 920
E01 – This is an over-temperature fault, reset unit. If fault persists Ph 1800 633 920
E09 – This is not a fault code. Freeze protection mode when inlet temperature falls below 5°C. If fault persists Ph 1800 633 920
Normal and Fault Display Codes
* maintenance and repairs may only be carried out by an authorised contractor. The following table lists the fault codes. Ph 1800 633 920 to speak with an authorised contractor.
✅ Solid Green Light / Red LED off – Standby mode, water is hot, no fault
✅ 1 x Green Flashing Light / Red LED off – Call for heat, system checks being performed, no fault
✅ 2 x Green Flashing Light / Red LED off – Heat Pump Pre Heat mode, no fault
✅ 3 x Green Flashing Light / Red LED off – Standard operating heating mode, no fault
✅ 4 x Green Flashing Light / Red LED off – Freeze protection mode, no fault
✅ Long Green Light / Red LED off – Heating unit on, extreme temperature warning (low and high ambient air temperature)
✅ Rapid Green Light / Red LED off – System start up – heating unit on
✅ No Green / Red LED off – System fault 📞 Ph 1800 633 920
✅ No Green Light / 1 x Red Flashing Light – Error with Air-conditioning compressor, unit operating via back up element 📞 Ph 1800 633 920
✅ No Green Light / 3 x Red Flashing Light – Error with Air-conditioning compressor, unit operating via back up element 📞 Ph 1800 633 920
✅ No Green Light / 4 x Red Flashing Light – Error with Air-conditioning compressor, unit operating via back up element 📞 Ph 1800 633 920
✅ No Green Light / 5 x Red Flashing Light – Error with Air-conditioning compressor, unit operating via back up element 📞 Ph 1800 633 920
✅ No Green Light / 6 x Red Flashing Light – Error with Air-conditioning compressor, unit operating via back up element 📞 Ph 1800 633 920
✅ No Green Light / 7 x Red Flashing Light – Error with Air-conditioning compressor, unit operating via back up element 📞 Ph 1800 633 920
✅ No Green Light / 8 x Red Flashing Light – Error with Air-conditioning compressor, unit operating via back up element 📞 Ph 1800 633 920
✅ No Green Light / 9 x Red Flashing Light – Error with Both Air-conditioning compressor and back up element 📞 Ph 1800 633 920
Normal and Fault Display Codes
* maintenance and repairs may only be carried out by an authorised contractor. The following table lists the fault codes. Ph 1800 633 920 to speak with an authorised contractor
✅ Solid Green Light / Red LED off – Standby mode, water is hot, no fault
✅ 1 x Green Flashing Light / Red LED off – Call for heat, system checks being performed, no fault
✅ 2 x Green Flashing Light / Red LED off – Heat Pump Pre Heat mode, no fault
✅ 3 x Green Flashing Light / Red LED off – Standard operating heating mode, no fault
✅ 4 x Green Flashing Light / Red LED off – Freeze protection mode, no fault
✅ Long Green Light / Red LED off – Heating unit on, extreme temperature warning (low and high ambient air temperature)
✅ Rapid Green Light / Red LED off – System start up – heating unit on
✅ No Green / Red LED off – System fault 📞 Ph 1800 633 920
✅ No Green Light / 1 x Red Flashing Light – Error with Air-conditioning compressor, unit operating via back up element 📞 Ph 1800 633 920
✅ No Green Light / 3 x Red Flashing Light – Error with Air-conditioning compressor, unit operating via back up element 📞 Ph 1800 633 920
✅ No Green Light / 4 x Red Flashing Light – Error with Air-conditioning compressor, unit operating via back up element 📞 Ph 1800 633 920
✅ No Green Light / 5 x Red Flashing Light – Error with Air-conditioning compressor, unit operating via back up element 📞 Ph 1800 633 920
✅ No Green Light / 6 x Red Flashing Light – Error with Air-conditioning compressor, unit operating via back up element 📞 Ph 1800 633 920
✅ No Green Light / 7 x Red Flashing Light – Error with Air-conditioning compressor, unit operating via back up element 📞 Ph 1800 633 920
✅ No Green Light / 8 x Red Flashing Light – Error with Air-conditioning compressor, unit operating via back up element 📞 Ph 1800 633 920
✅ No Green Light / 9 x Red Flashing Light – Error with Both Air-conditioning compressor and back up element 📞 Ph 1800 633 920
