In your search for a hot water company there is a great deal of importance placed on finding a company of high quality, and one that is reputable in every aspect of “hot water”.
This article illustrates the various indicators to help you find the right quality hot water company (one which you can rely on and won’t let you down, in any shape or form).
Hot water company experience
When searching for such a company you should check to make sure they have been working in the hot water industry for a long period of time (i.e. the company should have at least 20 years or more experience behind them).
Experience with the manufacturers’ systems
You should also ensure that your hot water company has all the relevant experience in dealing with the different manufacturers and their systems. For example, if your brand of hot water system is a Dux, it would be best to find out how much experience the company has, in relation to their work in the field with Dux water heaters.
Servicing a large number of locations
Another good indicator of the level of experience within the hot water company, is the number of different areas (localities) covered by the company in question.
This being due to the fact that different areas have different circumstances surrounding their hot water systems. So, the more areas covered by the company the better, as this will increase the amount of differing hot water situations. Consequently, this will help further contribute towards maximising the hot water company’s level of experience.
Furthermore, and by way of example, certain residential areas are filled with houses on sloping sites, and other areas have many apartment blocks. That said, of course, you should also make sure the hot water company has done sufficient work within your particular area.
Testimonials / reviews
Check out the company’s testimonials and or reviews, as these customer testimonials will also help give you a clearer indication as to the company’s reputation within the hot water industry. Look out for good testimonials / reviews, which will, in turn, give you that assurance you need. The more positive reviews the better, indicating a good quality service.
Confidence & knowledgeable
When phoning your hot water company you want to be dealing with a firm that sounds like they really know what they’re talking about, and one that has all the resources on board, allowing them to get the job completed to your satisfaction. You have to be the judge as to whether your company know what they’re doing.
So, during your conversation with them, listen out for a confident sounding voice tone, as this would usually mean that you are speaking to someone who is both knowledgeable and passionate about his work. This, of course, should result in a job well done. You want to be speaking to someone who is not holding back any information, and so it is important to find a company that is trustworthy and knowledgeable. In this way, you will not be receiving any unexpected surprises further down the line.
You also want to be speaking to a company who shows a certain amount of patience and interest in you and your hot water issue. The person you are talking to, should in no way be in any hurry to come off the phone, until you are fully satisfied with the way in which he or she has dealt with your call.
Quoted price over the phone
Note, be aware that any company that won’t provide you with an over the phone quote is simply holding back the price from you. You should always try to establish a rapport with the person you are speaking to and ask for an accurate quote (over the phone) before they come out to attend to the job. Don’t believe any company, if they are unable to provide you with this all important price information. Because, the likely-hood of what will eventuate is that they will come out to site, and initially charge you a call out fee (before doing any work), and then, sting you for more money, which will usually be an unfair, inflated amount.
In today’s fast moving world, you don’t want to be waiting around for days on end, having your schedule interrupted, to get your hot water problem attended to. Especially, with “hot water” being such a household necessity, you want a company who can coordinate the job efficiently, and get to you fast, with the minimum of fuss. In fact, you should be looking for a company that can get the job done, without delays, on the very same day of your call to the company. In short, you want to have the confidence and reassurance that you will be able to book in the job and have it attended to immediately.
Licensed hot water company
Make sure, during your call to the hot water company, that you confirm that they are fully licensed. This is important and will add to the job being done in a more professional manner. Also, it is a must when it comes to the manufacturer’s warranty.
Anytime Hot Water are a hot water company whose reputation is unsurpassed. They are fully accredited with all the major hot water manufacturers, and in particular, they won the 2014 Rheem award.